Sunday, November 25, 2012

MLB on Pinterest


Background and Introduction


Pinterest

 According to Pinterest, the website is a “virtual pinboard”. It is a way to organize and share all the things a person discovers on the internet as well as giving the user the opportunity to view what other people are sharing. All pins come with a link to the original source online. Pinterest took off and became the fastest U.S. standalone site to reach 10 million monthly unique views (Lonergan). Roughly 70% of Pinterest users are women and about a third of users are between the ages of 25-35.


MLB

Major League Baseball, MLB, has an official Pinterest page along with all 30 teams in the MLB. The MLB was of of the leaders in using the site for sports promotion, but many other leagues have followed suit including the NBA, NFL, and NHL (McGee). With sports usually associated with men and Pinterest with women, it is interesting to see how the two combine. Currently, the MLB Pinterest page has 23 boards, 544 pins, and over 14,000 followers. The MLB is also present on Twitter and Facebook along with the teams and individual players; the MLB is looking to create an online community fan-base. One way they connect all their sites is through common hashtags.


PR Relevance


Relationship Management
The theory of relationship management speaks on the importance of a mutually beneficial relationship between an organization and its public, and in this theory it is up to the PR team to facilitate the relationship. Pinterest is a great way to directly connect with fans because the fans see the MLB’s pins, and know what the organization is about and has going on. Also, the MLB also holds contests on Pinterest which gives fans the chance to show off their pins while interacting with other fans on the site. This helps create a positive community for the MLB and can be a good outlet for their female demographic.

Uses and Gratifications
The uses and gratification theory states that the media a consumer uses is a choice and therefore used for deliberate reasons (Griffin). Molly Hogan quotes MLB director of new media, Andrew Patterson, on Pinterest: “Pinterest really allows you, more so than Facebook or Twitter, as a way of re-pinning content, having fans follow specific boards and having fans tuning into their specific interests”. Pinterest is a great medium for allowing users to focus on their likes and interests specifically while cutting out what the user might not care about.

Genderlect Styles
According to genderlect styles, women seek a human connection in their conversation (Griffin), and Pinterest is a great social media option that exemplifies this. Pinterest helps facilitate a human connection through mutual interests and ideas.

Significance


Women have long been overlooked in sports marketing, but in recent years this pattern has changed. Teams are realizing there are almost as many female fans as male and are looking to capitalize on this realization. Pinterest is also the up and coming social media site and the MLB was quick to jump on board.

The MLB is looking to “create a conversation” with its fans and create a community online through social media and Pinterest is one of their outlets (Laird). Pinterest is a great site for conversation because of the ease of re-pinning and following specific interest; this makes it easy to target specific audiences while bring fans together. Also, with the original source links, it is a remarkable way to drive up site views. The MLB does a good job of making all their social media consistent without being redundant and each site links to their other social media sites to help promote all their mediums.

Hogan also explains that Pinterest is a great way to display a team’s merchandise. It is the perfect layout to display multiple items with each pin having a link to directly buy the item from the team’s online store. Organizations just need to be sure they do not get too pushy with sales or monopolize their pins with items for sale in order to maintain the conversational, community feel. 

References

McGee, Matt. (2012, April 17). Every Major League Baseball Team Is Using Pinterest (Google+ and Tumblr, Too). Retrieved from http://marketingland.com/every-major-league-baseball-team-is-using-pinterest-google-and-tumblr-too-10074#

 

Hogan, Molly. (2012, April 5). MLB, Teams Using Pinterest To Share Merchandise, Connect With Fans. Retrieved from http://www.sportsbusinessdaily.com/Daily/Issues/2012/04/05/MLB-Season-Preview/Pinterest.aspx#

 Lonergan, Eileen. Fast Facts About Pinterest: What Your Business Needs To Know. Retrieved from http://www.searchenginepeople.com/blog/pinterest-fast-facts.html

 Laird, Sam. (2012, April 5). Major League Baseball Uncorks a Social Media Homer. Retrieved from http://mashable.com/2012/04/05/major-league-baseball-social-media/

 http://www.Pinterest.com  


 Griffin, Em. (2011). A First Look at Communication Theory. Retrieved from  http://www.afirstlook.com/ 


Sunday, October 14, 2012

Target Twitter Evaluation



This chart was made with Microsoft Word 2010. 

After examining tweets from the official Target twitter from September 19- October 13, I categorized the tweets into four categories: a Target Truth, a promotion, a conversation or a retweet. There were a total of 33 tweets with about half being promotional.

@Target


The official target Twitter is well-kept and fun way to stay involved with the company. The tone is consistent and fun and the messages are easy to read and retweet. The twitter is used most days without going crazy, although they have Q and A days that use a lot of tweets. The tweets are usual short so it can be retweeted but still entertaining to read. Target uses the hashtag #TargetTruth to provide little quips about life and Target (see picture below). They also use “Fall” and “Halloween” as themes for their tweets right now. Then there are tweets about new and up-coming products.



Target does the most tweets about promotions for their store, they tweet about products that could be useful in the current season, new products, and sales they are having. While they are promotions, they come across as cool ideas and inside knowledge which gives them personality and does not come across as pushy. They also put questions in their tweets to involve their followers. For their conversational tweets, they talk about things related to their store or the season and usually have an “RT if you agree”; this keeps followers involved. They also retweet followers whom mention them and companies they work with whom tweet about something relevant to them which help create a bond with customers and clients.

Target seems to be doing well and has amassed over 360,000 followers, but there is some room for improvement. The graph did show a large portion of tweets going to promotion, and I believe having more retweets, specifically from customers, will help spread the word and encourage people to follow them. Customers love to be acknowledged because it shows a company is paying attention to them and they care. I feel they could also benefit from using specific hashtags. They do use #TargetTruth, but not very often; hashtags would make it easier to connect and track tweets about their company. I would also recommend more coupons because they do post coupons on their Facebook page, and who doesn't love coupons.

This is my evaluation of the official Target Twitter, @Target. Let me know if you have any suggestions or Twitter tricks of your own. Have a great day!